How to resolve issues regarding your invoice

If you have a question or concern about any of your commission invoices, you can contact our Credit Control team, by following these steps:

1. Within the ‘Finance’ tab in the Extranet, click ‘Financial overview’ and select the ‘Send us a message’ option below ‘Payment information’.

2. Make sure you select ‘Invoices & Credit Control’ as the subject of your message in the pop-up box. Outline any queries you may have and click the ‘Send message’ button when you're done. A member of our Credit Control team will get back to you as quickly as possible.

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Can't find what you're looking for?

You can easily find the information you need by sending us a message via your Extranet inbox. We'll receive it immediately and aim to respond within 24 hours. For immediate assistance, you can call us on any of the phone numbers that you'll find listed in your inbox.