I pay my invoices by Direct debit. How long after I receive my invoice will my account be debitted?

Once an invoice is issued, we’ll debit your bank account 14 days later. Please note that Direct Debit processes take four to five days to complete.

The invoice will appear as paid (showing in green) in the extranet once a request is sent to your bank for payment.

If the Direct Debit doesn’t go through, the invoice will appear in red, i.e. unpaid, within the extranet.  

Back to Home

Can't find what you're looking for?

You can easily find the information you need by sending us a message via your Extranet inbox. We'll receive it immediately and aim to respond within 24 hours. For immediate assistance, you can call us on any of the phone numbers that you'll find listed in your inbox.