How can I see that my invoice is paid?

You can see the history of invoices you've received from us by following these steps:

  1. Log on to the extranet and click on ‘Finance’.
  2. Select ‘Invoices’ from the list and you’ll see a record of payments. Green indicates a paid invoice, while pending items show in red.

If you have a Direct Debit set up on your account, the invoice will appear green on the day that a payment request is sent to your bank.

If the Direct Debit payment fails, the invoice will appear in red again, indicating that it’s still to be paid.

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Can't find what you're looking for?

You can easily find the information you need by sending us a message via your Extranet inbox. We'll receive it immediately and aim to respond within 24 hours. For immediate assistance, you can call us on any of the phone numbers that you'll find listed in your inbox.