How can I improve and maintain my reply score?

Here are some tips on how to reach and maintain a 100% reply score:

  • Make sure you have the correct email address listed in your contact details, and remember to turn on email notifications. Click on the ‘Account’ icon in your extranet to update these settings.
  • In your extranet or in the Pulse app, create quick-reply templates for the most common guest requests and questions. This will save you time by helping you to respond faster.
  • Check and reply to your messages throughout the day and if possible, during evenings and weekends.
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Can't find what you're looking for?

You can easily find the information you need by sending us a message via your Extranet inbox. We'll receive it immediately and aim to respond within 24 hours. For immediate assistance, you can call us on any of the phone numbers that you'll find listed in your inbox.