What should I do if I have a sync problem with my channel manager?

To check the status of the connection between your channel manager and Booking.com, just follow these steps:

  1. Log on to your Booking.com extranet.
  2. Click on the ‘Account’ icon in the top-right corner.
  3. Select ‘Channel manager’ from the drop-down list. Here you’ll see whether your channel manager connection is active, or if you (or your provider) need to complete further steps.

If you don't see the ‘Channel manager’ option as described, please contact us and we’ll update your Booking.com extranet to a version that supports channel manager connections. Once this update is complete, you can follow the steps above.

If everything is ready, your status should read: ‘XML Connection currently active’. You can then follow your provider’s specific instructions on how to sync your property management system (PMS) with connected channels like Booking.com.

If you need help with this, please contact your provider.

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You can easily find the information you need by sending us a message via your Extranet inbox. We'll receive it immediately and aim to respond within 24 hours. For immediate assistance, you can call us on any of the phone numbers that you'll find listed in your inbox.