Why is my property not yet live on Booking.com?

If you’ve recently signed up with Booking.com, use your login details to check your sign-up status in the ‘Home’ tab of your extranet. Here you’ll find information to help you make progress in completing your registration.

If you’re already working with Booking.com, check the below tips for actions you can take to complete your profile:

  1. Have you added your rates and availability? If there are no prices and dates loaded, customers won’t be able to see your property on the website. You can check these details in the extranet’s ‘Rates & Availability’ tab.
  1. If you can’t see your property in Booking.com search results, check your minimum length of stay restrictions and then try searching again.
  1. Have you uploaded photos to your page? We can’t show properties online without a selection of quality images. You can update your photos via the Website Content‘Property details’ tab in the extranet.
  1. Make sure you don’t have any outstanding invoices from Booking.com. This information can be found under the ‘Finance’ tab.

If your property is still not bookable or visible after you’ve checked this information, let us know via the ‘Inbox’ tab.

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Can't find what you're looking for?

You can easily find the information you need by sending us a message via your Extranet inbox. We'll receive it immediately and aim to respond within 24 hours. For immediate assistance, you can call us on any of the phone numbers that you'll find listed in your inbox.