Can I ask the guest for their arrival time?

When guests book, they’re asked for an estimated arrival time. You can find this, along with the rest of their details, in the Reservations tab on the Extranet.

If the guest hasn’t provided this, you can send them a message by clicking on More details. You can also give them a call.

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Can't find what you're looking for?

You can easily find the information you need by sending us a message via your Extranet inbox. We'll receive it immediately and aim to respond within 24 hours. For immediate assistance, you can call us on any of the phone numbers that you'll find listed in your inbox.