How can I make changes to my property or room descriptions?

Do you need to update your property or room descriptions? Let our team know by following these steps:

1. Log in to the extranet and click on the 'Property' tab.

2. Click on 'Request changes to your description’.

3. Click on ‘Request a change’ below ‘Property description’ or below the room description(s) you want to change. Add your requested changes to the text box. It’s best to be as clear and specific as possible, using bullet points as a quick way to include information.

4. Scroll to the bottom of the page and click 'Submit request' when you’re done. Our Content Team will process your request within a week. 


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Can't find what you're looking for?

You can easily find the information you need by sending us a message via your Extranet inbox. We'll receive it immediately and aim to respond within 24 hours. For immediate assistance, you can call us on any of the phone numbers that you'll find listed in your inbox.