No, you can’t cancel a reservation. When a guest makes a booking, their reservation is confirmed immediately.
If a guest contacts you in order to cancel their booking, please advise them to do this via their confirmation email or Booking.com profile. Guests can find this link on their confirmation.
For help on what to do when you have an overbooking, please contact the Customer Service team.
If the guest hasn’t shown up, mark the reservation as a ‘no-show’ in the ‘Reservations’ tab in the extranet.
Invalid credit card:
For information on what to do when the guest has an invalid credit card, please contact the Customer Service team.