It’s easy to let us know about a no-show, just take a look at the steps below:
1. Click on the ‘Reservations’ tab in the extranet and select the reservation.
2. Select ‘More details’ and click on ‘Mark as a no show’ on the right-hand side of the page. This will be saved as a cancellation. You and the guest will receive a confirmation email.
You should always let us know about any no-shows, so that you’re not charged commission for these bookings.