If you need to get in touch with a guest, you can do this through the Reservations tab in the Extranet.
Just follow these steps:
1. Select date filters to help you find the booking.
2. Click on More details and you’ll be able to write a message under Guest communication.
3. Click Send to guest when you’re done.
Alternatively, you can send messages to guests via the Pulse app. Click here to download it.