Useful Tips for When You're Messaging Guests

If you need to get in touch with your guests by email, it’s best to keep things as clear and helpful as possible.

Here are some tips:

- At the start of your email, remember to always address the guest by name.

- Mention their booking number and explain why you’re getting in touch.

- Structure questions and information as bullet points, or in short, simple sentences.

- Let the guest know that you’re there to answer any questions.

- Finish the message by including your name, position and contact details.

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