The guest hasn't paid the deposit. What should I do?

If you’re waiting on payment from the guest, you can get in touch with Customer Service via your inbox, or by calling your local customer service number.

- We always offer the guest 24 hours to provide payment. If they don’t respond within that time, you’ll have the option to cancel the booking.

- You won’t pay commission for this booking and it will automatically be put back on sale.

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Can't find what you're looking for?

You can easily find the information you need by sending us a message via your Extranet inbox. We'll receive it immediately and aim to respond within 24 hours. For immediate assistance, you can call us on any of the phone numbers that you'll find listed in your inbox.