I need to close my property due to illness, renovation, or other unforeseen circumstances. What should I do?

If you need to close your property, please get in touch with our Customer Service Team – they'll be able to help.

Here’s what you need to do:

1. Contact Customer Service through the Inbox tab on your Extranet, or call your local customer service number.

2. Let the team know the dates and reservation(s) (numbers and guest names) that will be affected. Our team will work with you to find the best solution for the situation.

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Can't find what you're looking for?

You can easily find the information you need by sending us a message via your Extranet inbox. We'll receive it immediately and aim to respond within 24 hours. For immediate assistance, you can call us on any of the phone numbers that you'll find listed in your inbox.