In the case of a no-show, you won’t need to pay commission. Just make sure these reservations are marked correctly in the system by following these steps:
1. Click on the ‘Reservations’ tab in the extranet and select the reservation.
2. Click on ‘More details’ and select ‘Mark as a no show’ on the right-hand side of the page. This will be saved as a cancellation. You and the guest will receive a confirmation email.