I can’t find the ‘no-show’ button in the Extranet. Why doesn’t it appear?

You can only mark the guest as no-show from midnight on the day of arrival and up until 48 hours after their original check-out date.

After this point, you won’t be able to report a no-show.

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Can't find what you're looking for?

You can easily find the information you need by sending us a message via your Extranet inbox. We'll receive it immediately and aim to respond within 24 hours. For immediate assistance, you can call us on any of the phone numbers that you'll find listed in your inbox.