Find information related to each step of the booking process.
- Why does the guest's email address end with '@guest.booking.com'?
- Does Booking.com have access to the messages I send to guests?
- Can I ask guests for a deposit?
- How can I improve and maintain my reply score?
- What is the reply score and why is it important?
- How can I see how quickly I'm responding to guests' messages? See all 10 articles