How to charge your guests

If you don’t accept credit cards, the guest will pay on arrival or departure in your local currency.

If your policies say that a deposit or prepayment is due in advance, you’ll need to contact the guest to set up payment to your bank account.

To keep this process as simple and as smooth as possible, it’s best to provide a deadline for payment and inform the guest of this.

If you do accept credit cards, you can charge a deposit or prepayment to the card the customer booked with. The amount should be the same as the amount stated in the booking conditions.

Always make sure your payment policies are up to date (you can check these in the Rates & Availability tab on the Extranet).

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