Will I receive a new invoice if my original amount was corrected?

If your original invoice needs to be corrected, you won't receive a new invoice. Instead, your original invoice will remain valid, and we'll also issue a separate credit note stating the amount to be deducted from the original invoice.

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You can easily find the information you need by sending us a message via your Extranet inbox. We'll receive it immediately and aim to respond within 24 hours. For immediate assistance, you can call us on any of the phone numbers that you'll find listed in your inbox.