I pay my invoices by direct debit. How long after I get my invoice will my account be debited?

Once an invoice is issued, we’ll debit your bank account 14 days later. Remember that direct debit processes take 4 to 5 days to complete.

The invoice will appear as paid (showing in green) on the Extranet as soon as a request is sent to your bank for payment.

If the direct debit doesn’t go through, the invoice will appear in red (i.e. unpaid) on the Extranet.  

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You can easily find the information you need by sending us a message via your Extranet inbox. We'll receive it immediately and aim to respond within 24 hours. For immediate assistance, you can call us on any of the phone numbers that you'll find listed in your inbox.