How can I see how fast I'm responding to guests' messages

Your reply score is a percentage that reflects how quickly you respond to messages sent by guests. You can see it on the Home and Reservations pages on your Extranet.

To get your score up to 100%, reply to all messages within 12 hours of receiving them.

The score is based on the last 14 days that you received messages these days do not have to be consecutive.

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Can't find what you're looking for?

You can easily find the information you need by sending us a message via your Extranet inbox. We'll receive it immediately and aim to respond within 24 hours. For immediate assistance, you can call us on any of the phone numbers that you'll find listed in your inbox.