The guest's card is showing as invalid. What should I do?

If the guest’s card is showing as invalid, here’s what you should do:

1. Click on the Reservations tab on the Extranet.

2. Click on the appropriate guest name or reference number and select Mark credit card as invalid on the right-hand side of the page.

3. If the credit card has been marked as invalid before the guest canceled, the guest will automatically receive an email requesting new card details within 24 hours.

4. If you don’t receive new credit card details within this time, please contact our Customer Service Team.

 

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Can't find what you're looking for?

You can easily find the information you need by sending us a message via your Extranet inbox. We'll receive it immediately and aim to respond within 24 hours. For immediate assistance, you can call us on any of the phone numbers that you'll find listed in your inbox.