How do I report a no-show?

It’s easy to let us know about a no-show (when a guest doesn't show up and fulfill their reservation). Just take a look at the steps below:

1. Click on the Reservations tab on the Extranet and select the number of a specific reservation.

2. Click Mark as a no-show on the right-hand side of the page. This will be saved as a cancellation.

3. You and the guest will receive a confirmation email.


You should always let us know about any no-shows, so that you’re not charged commission for these bookings.


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Can't find what you're looking for?

You can easily find the information you need by sending us a message via your Extranet inbox. We'll receive it immediately and aim to respond within 24 hours. For immediate assistance, you can call us on any of the phone numbers that you'll find listed in your inbox.