How can I set up a non-refundable rate?

A non-refundable rate is a room-only price without any extras.

Customers pay the full price when they book and will be charged a fee if they cancel.

It’s the simplest and lowest price you can offer and will give you extra visibility on, plus guaranteed bookings.

How can I set up a non-refundable rate?

1. Open the Rates & Availability tab on the Extranet and click on the accommodations that you want to create the rate for.

2. Select any date.

3. Select Adjust refundable stay on the right-hand side of the page and then click Non-refundable.

4. Click Save changes when you’re done.

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