Do I pay commission on canceled bookings?

Booking.com only charges commission on confirmed stays, so we don’t charge a fee when a reservation is canceled. Remember to always inform us of any cancellations, so that an invoice isn’t generated and you’re not charged commission.

Here’s how you can cancel a booking:

If a guest contacts you to cancel their booking, please advise them to do this through their confirmation email, or Booking.com profile. Guests can find this link on their confirmation.

Overbooking:

For help on what to do when you have an overbooking, take a look here.

No-show:

If the guest hasn’t shown up, mark the reservation as a no-show in the Reservations tab on the Extranet. For more info, take a look at this article.

You can only mark the guest as a no-show from midnight on the day of arrival and up until 48 hours after their original check-out date.

After this time, you won’t be able to report a no-show.

Invalid credit card:

For information on what to do when the guest has an invalid credit card, please see these tips.

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