Enable waived fees for cancellations with our new tool

Our research shows that guests are most likely to cancel accidental bookings within 24 hours. They’re also more likely to cancel a booking made within four weeks of arrival. Even in the case of non-refundable bookings, guests might still call or email to request free cancellation.

To save time handling these cancellations, we created a tool to let you pre-approve waived fees for these common cancellations. This means they’ll be processed quickly, and your rooms will go back on sale right away.

You pick which bookings are eligible by selecting your preferred time frame between booking and canceling.

Your calendar will be updated immediately, and the rooms will be put back on sale.

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